If you are see this message when you try to log in, chances are you are entering an incorrect password. If you do not remember your password, follow the steps below to have it reset.
- From the mobile app, right below the Sign In button you will see a Forgot password? link.
- Go ahead and click it or you can go here on any browser
- Once you have clicked the link, you will be taken to our Lost Password page, and you will be presented with a password reset form.
Go ahead and enter your email address, solve the reCaptcha and click the Send email button.
📝 NOTE: Once you start the reset password process you will have 15 minutes to locate the email and complete the process (if you don't see it right away, check your spam folder, just in case!) otherwise you will have to start over.
- If done correctly you will be greeted with the below green text, and you should then proceed to your email's mailbox.
- From your mailbox, go ahead and look for an email titled Password Reset from Support@workpath.co
:memo: If you do not see them email check your spam folder
- Once located go ahead and open it up and click the Click Here link or the one underneath if it does not work.
- After clicking the link in the email, you should be looking at a form to set your password, go ahead and enter a new password, solve the reCaptcha and click the Update password button.
- Once that is done the page will refresh, and we are ready to go back and reopen the Workpath Mobile App.
The easiest way to do this by clicking the Overview ◻️ button on your phone to pull up a view of all your currently running apps.
:exclamation: Make sure the app you open has the Workpath Logo and says Workpath in the title
- After you have located the Workpath Mobile App from the overview page, go ahead and click it to bring it forward.
If you followed this guide, you should still be on the Lost Password screen with the green text.
At the top left of the screen, you should see an arrow pointing to the left, go ahead and click to go back to the main login page.
- You should now be at the main login page, go ahead and enter your email & new password and click Sign In and you should be all set!